February 25, 2023 09:30 AM - March 04, 2023 05:00 PM
Conflict Coaching 101

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Trainers: Betsy Zeger & Karen H. Lipney
Dates: February 25 & March 4 - Two consecutive Saturdays
Times: 9:30am-5:00pm, PST
Location: Live Interactive Training on Zoom
What is Conflict Coaching?
Conflict coaching is a one-on-one session intended to assist and empower individuals to positively address specific conflicts and gain skills and tools to engage in, manage or productively resolve conflict.

Conflict Coaching 101 is an intensive, two-day introduction to the principles of conflict coaching during which participants will learn to apply their current conflict resolution and mediation skills in a one-on-one situation. In addition, participants will gain new insights to this unique approach and have opportunities to practice and apply them, including affirmatively recognizing and acknowledging cultural differences, power imbalances, and any other factors that may be affecting the situation.


Conflict coaching may be used in both personal and workplace settings when conflict arises. It is a dynamic and versatile discipline for everyone and will add a valuable conflict resolution skill set to each participant’s repertoire including, but not limited to, professional mediators, social workers, school counselors, marriage and family therapists, and HR personnel.

In Conflict Coaching 101, participants will learn to help those with a conflict to:
  • Identify their own personal needs and interests concerning the situation.
  • Recognize the personal needs and interests of the others involved in the situation in order to gain a broader perspective.
  • Acknowledge cultural differences and power imbalances.
  • Employ effective communication and active listening techniques.
  • Brainstorm possible solutions and ways to address the needs and interests identified.
  • Evaluate and create criteria for selecting possible solutions and identify next steps.

Betsy Zeger
Betsy is a versatile and highly accomplished Conflict Resolution Specialist with long-term experience in helping clients achieve their goals. Betsy had a 25-year career as an agent and personal manager for composers in the music industry; for the past 10 years she has been a community mediator/facilitator; and Certified Professional Co-Active Life Coach. She also teaches High School students communication skills which are used in the Peer Support Center that she helped create. Betsy is a co-creator and co-trainer for Community Boards' Conflict Coaching trainings. Visit her website: www.betsyzeger.com.

Karen H. Lipney
Karen is a trainer, mediator, facilitator, conflict coach, and is a co-trainer of the Basics of Mediation and Beyond the Basics. She draws on years of experience working for a national labor union and before that, as an attorney. In a career transition, Karen focused on mediation to expand her skills and experience. In 2014, Karen began to volunteer her time for Community Boards as a Community Mediator, Conflict Coach, and Facilitator. In 2016 she joined the staff as the Outreach Coordinator. Karen then worked as our ADR Programs Director from 2016-21. She is currently the Neighborhood Courts Program Coordinator & Consultant with Community Boards, as well as a mediator, conflict coach and facilitator for The Brigham and Women’s Hospital located in Boston.


Live Interactive Training on Zoom