April 01, 2023 09:30 AM - April 01, 2023 05:00 PM
Intermediate Conflict Coaching

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Trainers: Betsy Zeger & Karen H. Lipney
Date: April 1, Saturday
Times: 9:30am-5:00pm, PDT
Location: Live Interactive Training on Zoom

Intermediate Conflict Coaching will give you new techniques and tools. You'll have additional opportunities to practice conflict coaching and get expert feedback. This training is a must for those who have taken Community Boards’ Conflict Coaching Training 101.

In this highly hands-on, one-day training, you will learn when and how to:


  • Effectively use role play with clients to help broaden their perspective and give them a chance to practice effectively communicating.
  • Help clients become aware of their assumptions so that they can be open to new possibilities.
  • Teach the client effective communication techniques.
  • Work with a client that is really stuck and doesn’t see any good options.
  • End a conflict coaching session and refer the client elsewhere.

We will also talk in more depth about assisting clients in coming up with doable action plans and supporting the client to follow through with it. Additional techniques for conflict coaching by phone will also be covered.

Currently not an active Conflict Coach? While focused on conflict coaching, these skills are also useful in mediation, facilitation, consulting, H.R., family situations, and more. We hope you will join us in going to the next level of conflict coaching.

Betsy Zeger
Betsy is a versatile and highly accomplished Conflict Resolution Specialist with long-term experience in helping clients achieve their goals. Betsy had a 25-year career as an agent and personal manager for composers in the music industry; for the past 10 years she has been a community mediator/facilitator; and Certified Professional Co-Active Life Coach. She also teaches High School students communication skills which are used in the Peer Support Center that she helped create. Betsy is a co-creator and co-trainer for Community Boards' Conflict Coaching trainings. Visit her website: www.betsyzeger.com.

Karen H. Lipney
Karen is a trainer, mediator, facilitator, conflict coach, and is a co-trainer of the Basics of Mediation and Beyond the Basics. She draws on years of experience working for a national labor union and before that, as an attorney. In a career transition, Karen focused on mediation to expand her skills and experience. In 2014, Karen began to volunteer her time for Community Boards as a Community Mediator, Conflict Coach, and Facilitator. In 2016 she joined the staff as the Outreach Coordinator. Karen then worked as our ADR Programs Director from 2016-21. She is currently the Neighborhood Courts Program Coordinator & Consultant with Community Boards, as well as a mediator, conflict coach and facilitator for The Brigham and Women’s Hospital located in Boston.


Live Interactive Training on Zoom